Restaurants · The bad review
A cold burger, a rolled eye, and a public reply.
One review, one set of known facts, two prompts. The generic output is written to show the usual flat shape, not copied from a model. The Second Draft output is written to show the checks, not a customer result.
2 stars: “The burger arrived cold. When we asked for a new one, the server rolled her eyes. We won't be back.” — Google, Friday. Facts I actually have: the burger went back and was remade. No refund was approved. We now check plates at the pass before they leave the kitchen. The manager has spoken to the team about how a request is handled.
The prompt
Write a reply to this review: “The burger arrived cold. When we asked for a new one, the server rolled her eyes. We won't be back.”
What usually comes back
We're so sorry to hear this! We strive for five-star service and clearly missed the mark. Please accept our sincere apologies. We'd love to make it right — please contact us and we'll offer you a free meal on your next visit. We hope to see you again soon!
Why it fails: it never mentions the cold burger, promises a free meal nobody approved, gives no real action, and has no route to the owner. It is an apology-shaped paragraph, not a reply.
The prompt (free, in full)
Write a public reply to this review: "[REVIEW]". Acknowledge the specific experience, apologise once for it, say what you've changed or will look at ([REAL ACTION]), and invite them to email [CONTACT]. Under 90 words. Don't dispute their account, don't blame a staff member, don't mention staffing levels, and don't offer a free meal unless I confirm. If the review describes something that could be a safety or hygiene issue, flag it to me first instead of replying. Ask me for the action. Finish by naming what you assumed, so I can correct anything wrong.
What comes back
Thank you for telling us. I am sorry the burger reached you cold and that asking for a new one felt like a problem. We now check plates at the pass before they leave the kitchen, and the manager has spoken to the team about how a request is handled. If you would like to talk it through, email hello@seconddraft.dev and ask for the owner. — The owner
What to check before posting
- The cold burger and the eye-roll are in the review. The remake, the pass check and the manager conversation are in the facts.
- No server is named or blamed. “The team” is not a person.
- No free meal, refund or discount is promised.
- No admission of liability and no claim about food safety. If the review had mentioned illness, the prompt would stop and ask the owner first.
- The action is real and supplied. The contact route and the owner sign-off are explicit.
- It is under 90 words and apologises once, as the prompt asks.