Second Draft

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Answer the review without making it worse.

Paste the review and the facts you actually know. This page drafts a plain reply from a fixed template, marks every blank it could not fill, and switches to a holding reply when the review raises a safety, hygiene or legal issue. Nothing leaves this browser.

No signup No AI model Nothing uploaded Already wrote something? Check it →

The review, and what you know

Only the review is required. Anything you leave out will be left as a visible bracket, not invented.

Take out names, phone numbers and email addresses before you paste. The text stays on this device; it is never sent to a server.

This is the specific thing you are acknowledging. Without it the draft has to stay general, and it will say so.

Write it as a sentence. Do not guess. If you are still checking, choose that below instead of filling this in.

Only a real change, or a real thing you will check. The draft will not claim one you have not given it.

Who is replying

The draft invites the customer here instead of arguing in public. If you have saved Your details, these fields are prefilled.

This is a writing aid, not a decision-maker. It does not decide whether you are liable, what the law requires, or what you should offer.

Prefer to write it yourself? Open the template and checks. 
Thank you for telling us, [CUSTOMER NAME]. I am sorry about [THE DETAIL].
[WHAT ACTUALLY HAPPENED - only what you know.]
[WHAT YOU HAVE CHANGED OR WILL CHECK.]
Please contact me at [CONTACT] and ask for [YOUR NAME]. I will deal with it myself.
- [YOUR NAME], [BUSINESS NAME]

If the review describes an injury, illness, hygiene problem, safety concern or legal threat, do not use this template as a public reply. Reply as the owner first, check the records, and take advice before you publish anything detailed.

Eight checks before it goes out

  1. Every fact in the reply is true and comes from your records, not only from the review.
  2. No staff member is named, blamed or made identifiable.
  3. No refund, free meal, discount or compensation is promised unless you have already approved it.
  4. No admission of liability for a safety, injury, hygiene or legal issue.
  5. Any change you mention is real, already done, or scheduled with a date.
  6. The date, time and location match the booking, receipt or rota.
  7. It sounds like you, not a call centre.
  8. You are content for it to be screenshotted and shared.